Maintenance and Support
To ensure the permanent availability of our customers’ solutions and systems we provide 24/7 technical maintenance and support services.Our Commitment
Our maintenance and support service can be provided from a 24/7 basis to ad-hoc requests. Preventative maintenance service visits can also be arranged either for routine or non-routine services.
We will commit to service level agreements (SLAs) suitable for the solution or system purchased. Our response time can be as short as one hour for business critical issues that can be solved remotely.
Our support teams comprise of highly skilled, experienced and multi-functional engineers led by managers committed to quality and sevice. .
All of our maintenance and support services can be provided on an ad-hoc basis whereby customers can call and request support based on our standard fees.
